AfterShip & Shopify
Answer 'where is my order', find stuck or failed shipments, review returns and return reasons, and approve or reject returns with your confirmation.
OpenClaw
online
What you can do with AfterShip
These are examples - your agent can use any of the tools you allow.
Detect Delivery Problems Before Customers Complain
Identify shipments with exceptions, failed delivery attempts, or expired tracking, then prioritize the orders that need immediate attention.
Track Orders and Answer Delivery Questions
Retrieve the latest shipment updates and estimated delivery dates so you can quickly investigate customer delivery questions.
Restart Tracking for Stalled Shipments
Find expired shipment tracking and restart tracking for selected shipments to help recover visibility into delayed deliveries.
Connect Delivery Problems With Shopify Orders
Combine Shopify order information with AfterShip tracking to understand which orders are affected by delivery issues and what needs attention.
Browse all use cases and example prompts
Detect Delivery Problems Before Customers Complain
Identify shipments with exceptions, failed delivery attempts, or expired tracking, then prioritize the orders that need immediate attention.
Example prompt: Act as my Shopify delivery operations assistant. Review shipments that need attention, including exceptions, failed delivery attempts, and expired tracking. Match each shipment to its Shopify order where possible. Summarize the order number, customer, latest tracking status, last checkpoint, estimated delivery date when available, and the issue requiring attention. Prioritize cases by urgency and recommend the next action. Clearly distinguish confirmed tracking information from assumptions. Do not change shipment or order records without my approval.
Track Orders and Answer Delivery Questions
Retrieve the latest shipment updates and estimated delivery dates so you can quickly investigate customer delivery questions.
Example prompt: Act as my Shopify order tracking assistant. When I provide a Shopify order number, tracking number, or customer identifier, find the corresponding shipment and retrieve its latest tracking details. Summarize the carrier status, recent checkpoints, estimated delivery date, and any delivery exceptions. If multiple shipments match, show me the candidates and ask which one I mean. If no tracking information is available, explain what is missing instead of guessing. Provide a concise, customer-friendly summary that I can use to respond to delivery inquiries.
Restart Tracking for Stalled Shipments
Find expired shipment tracking and restart tracking for selected shipments to help recover visibility into delayed deliveries.
Example prompt: Act as my Shopify shipment monitoring assistant. Find shipments whose tracking status is expired and summarize their associated order numbers, tracking identifiers, and last available updates. Identify which shipments may benefit from restarting tracking. Show me the affected shipments and request confirmation before restarting tracking. After approval, restart tracking for the selected shipments and report the actual outcome for each one. Do not claim that a package is moving or will arrive by a particular date unless the latest tracking information supports that conclusion.
Connect Delivery Problems With Shopify Orders
Combine Shopify order information with AfterShip tracking to understand which orders are affected by delivery issues and what needs attention.
Example prompt: Act as my Shopify order and delivery analyst. Review recent Shopify orders and their associated AfterShip tracking records. Identify orders with delivery exceptions, unsuccessful delivery attempts, expired tracking, or other available warning statuses. For each affected order, summarize its order status, fulfillment information, tracking status, latest checkpoint, estimated delivery date, and recommended next action. Group the results by urgency. If an order cannot be matched confidently to a shipment, flag it for manual review. Do not modify orders or tracking records without my approval.
Review Returns Before Approving Them
Inspect submitted return requests, review returned items and reasons, and examine associated refund and shipment details before making a decision.
Example prompt: Act as my Shopify returns assistant. Find returns that are awaiting approval and summarize their return IDs, associated order numbers, customers, items, return reasons, return methods, and available refund and shipment information. Retrieve the complete details for individual returns when needed. Flag cases involving damaged products, incorrect items, missing information, or other issues that deserve closer review. Recommend whether each return needs further investigation, approval, or rejection based on the available evidence. Never approve or reject a return automatically. Ask for my explicit confirmation before making a decision, and clearly explain that the decision may not be reversible in AfterShip.
Discover Why Products Get Returned
Analyze recent return reasons and frequently returned products to identify recurring product issues and opportunities to improve customer satisfaction.
Example prompt: Act as my Shopify product returns analyst. Analyze the available AfterShip return records and summarize the most common return reasons and most frequently returned products. Include counts where supported by the available records, explain the period and dataset covered, and identify recurring patterns. When possible, connect returned products to their Shopify product details. Suggest practical actions such as improving size guides, correcting product descriptions, reviewing product quality, or investigating fulfillment errors. Clearly distinguish observed patterns from hypotheses. Do not claim that a product has a high return rate unless the necessary sales and return data are available to calculate it.
Match Delivery Issues With Pending Returns
Cross-reference shipment exceptions and failed deliveries with submitted returns to identify customer cases that need coordinated investigation.
Example prompt: Act as my Shopify delivery and returns coordinator. Identify shipments with exceptions, failed delivery attempts, or expired tracking, then check whether the associated Shopify orders have submitted return requests. Match records using order identifiers and other reliable fields. Create a combined report containing the order number, customer, shipment status, latest checkpoint, estimated delivery date, return status, return reason, and recommended next action. Prioritize cases where delivery problems and return requests overlap, since those customers are most likely to need a fast, coordinated response. Ask for my approval before approving or rejecting any return, and do not change order or tracking records without my confirmation.
Works well with
What AfterShip can do
9 toolsShowing 1-9 of 9
AFTERSHIP_FIND_SHIPMENTSFind tracked shipments by order ID, tracking numbers, keyword (searches tracking number, title, order ID, customer name/email), status or creation datAFTERSHIP_LIST_PROBLEM_SHIPMENTSList shipments that need attention: Exception (delays, damage, customs, returned to sender), AttemptFail (failed delivery) and Expired (no updates)AFTERSHIP_GET_TRACKINGGet one tracked shipment with its latest checkpoints and estimated delivery dateAFTERSHIP_RETRACK_SHIPMENTRestart tracking for a shipment whose tracking expired (status Expired)AFTERSHIP_LIST_RETURNSList returns by status (submitted = awaiting approval), creation date, customer email, order name, outcome or return methodAFTERSHIP_GET_RETURNGet one return by AfterShip return ID or RMA number, with items, reasons, refunds and return shipmentsAFTERSHIP_APPROVE_RETURNApprove a submitted return (cannot be undone in AfterShip)AFTERSHIP_REJECT_RETURNReject a submitted return with a reason shown to the customer (cannot be undone in AfterShip)AFTERSHIP_RETURN_REASONS_SUMMARYCount return reasons and the most-returned products over recent returns (computed by OpenClaw from up to `max_returns` returns)
Connect AfterShip
Agiexa is preparing for public launch in November 2026. These steps describe the connection flow; join the waitlist for access updates. OpenClaw and Hermes use Agiexa plugins. Other agent connections are coming soon via MCP.
- 1Install Agiexa on your store
- 2Connect AfterShip - with your API key
- 3Choose what your agent can do
Before connecting, read about agent permissions and MCP connections for Shopify.
Questions
How do I connect AfterShip?
What can my agent do in AfterShip?
Will it act without asking me?
How do I disconnect AfterShip?
Ready when you are.
I'm Interested